Terms & Conditions

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This page tells you the legal terms and conditions (“Terms”) on which we sell any items on the Sites (“Items”) to you. Purchase of Billy’s Band Items and Services from any other source (including without limitations our Stores or third-party stores and websites selling our items) (“Other Sources”), will be governed by the terms and conditions applicable at the relevant source. Please note that promotions and offers available for purchases on the Sites may not be available for purchases through the Stores and Other Sources and vice versa.


Little People Big Noise Ltd. (company number 11740059) (“LPBN”) is the owner and operator of the Brand Sites, and the relevant accounts on Social Media. LPBN shall in these terms be referred to as “we”, “us”, “our” “Billy’s Band” and “Billy’s Band Webstore”. Our registered office is at Little People Big Noise Ltd, 27 New Dover Road, Canterbury CT1 3DN.


Please read these Terms carefully and make sure that you understand them before ordering any Items from the Sites. Please note that before placing an order you will be asked to agree to these Terms. By placing an order on the Sites or purchasing Items from the Stores you confirm your acceptance of these Terms.


You should print a copy of these Terms or save them to your computer for future reference.


We amend these Terms from time to time. Every time you wish to order Items, please check these Terms to ensure you understand the terms which will apply at that time.


We reserve the right to amend these Terms from time to time. These Terms were most recently updated on 20 February 2020.


We reserve the right to amend these Terms from time to time. These Terms were most recently updated on 20 February 2020.


The following are the terms and conditions which govern any contract of sale and purchase of items through LPBN. Please read them carefully. They do not affect your statutory rights:


  1. The Billy’s Band Webstore is operated by Little People Big Noise Ltd of 27 New Dover Road, Canterbury CT1 3DN. (“LPBN”).


  1. A legally binding contract is created between LPBN (“us”, “we”) and you when we receive your order and payment and we send you a confirmation e-mail to the address you provide to us when placing your order.


  1. All orders are subject to acceptance and product availability. We will not be liable for disappointment or other losses suffered due to product unavailability.


  1. You must be at least 18 years of age to order goods through the Billy’s Band Webstore.


  1. All prices on our website are inclusive of VAT but exclusive of packing and delivery charges which will be payable as indicated at the time of placing your order. You will be told the total price of all the goods you are purchasing, including packing and delivery charges, before your order is confirmed.


  1. Whilst every effort is made to ensure the accuracy of the prices maintained on Billy’s Band Webstore we expressly reserve the right to amend the price having regard to any increase in our suppliers’ prices, the imposition of new taxes or duties, or if due to an error or omission the price published for the goods on Billy’s Band Webstore is wrong. We will notify you of any increase (but not decrease) in the total amount payable by you and give you an opportunity to cancel the order. If the goods have already been delivered, you may return the goods at your own risk and receive a full refund for them, and any reasonable charges incurred in returning the goods to us.


  1. Your goods will be delivered in accordance with the preference you state on your order (either as the ordered items become available or all items as one delivery, for which the waiting time can be up to 21 days) to the address you give when placing your order. In any event, we will always try to deliver (to addresses within the United Kingdom) within 30 days of you placing your order.


  1. If we do not deliver within 30 days, we will try to notify you by e-mail of our new expected delivery date. If you do not agree with this, you may cancel your order and receive a refund to the value of the goods you have not received.


  1. Our responsibility for everything other than damage to the goods caused by our negligence ends from the time we first attempt to deliver them to you. We will not be liable for any losses, costs, damages, charges, or expenses caused by any delay or failure of delivery of the goods.


  1. You may elect to obtain a refund if the goods:
    1. Arrive in a damaged or faulty condition, or
    2. Do not comply with the description of the goods you ordered, or
    3. Are incomplete in quantity (other than where you elected to receive the ordered items as they become available), or
    4. Do not arrive.


  1. You also have the right to cancel the contract and receive a refund even if none of the reasons listed above applies; this does not apply if the goods have been personalised to your specification or in the case of audio or video recordings or computer software if you have unsealed them.


  1. If you notify us for one of the reasons given under clause 9 of these Terms and Conditions our only obligation will be to refund to you the amount paid by you for the goods in question. We will not be liable to you for any indirect or consequential loss or damage arising in any way and we will have no liability to pay you any money by way of compensation other than to refund to you the amount paid for the goods.


  1. We retain ownership of the goods until we have received payment from you in full. All credit and charge card holders are subject to validation checks and authorisation from the card issuer. If we do not receive authorisation, we will not deliver your goods and will not be liable to you for delay or non-delivery.


  1. We shall have no liability to you for any failure to deliver the goods you have ordered or any delay in doing so or for any damage or defect to goods delivered by any event or circumstances beyond our reasonable control.


  1. If we elect not to enforce or to delay enforcement of any part of these Terms and Conditions of Sale, it will not affect our right to enforce the rest of these Terms and Conditions.


  1. The Contract between us shall be the entire Agreement relating to the purchase of goods through LPBN and shall be governed by English law and subject to the exclusive jurisdiction of the Courts of England and Wales. If any provision is held to be not legally enforceable it shall not affect the remainder of the Contract.


  1. We may change these Terms and Conditions at any time. You are advised to print and keep safe these Terms and Conditions.


  1. You may contact our Customer Service team on 020 7095 0187 during office hours or e-mail us at the info@impresariomusic.org. We will endeavour to respond to any enquiry you make within five (5) days of receiving it.